The boring legal bit
Rules are Rules
When you buy something from us, you're agreeing to these terms. Nothing weird, just the basic stuff.
1. General Stuff
We sell clothes and accessories. If you want to buy something and you're not 18 yet, you will need permission from a parent or guardian.
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2. Signing up
If you sign up as a member, you're agreeing to our Privacy Policy as well as these terms.
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3. Orders and Payment
We use Wix payment to deal with the payments. The price you see at checkout is what you pay. We will wait 1 hour after you buy before we put the order through, this gives you that time in case you notice a mistake or change your mind. You must email us at hello@neurobland.shop within the 1 hour. Once the hour is up you cannot change or cancel it.
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4. Our Creative Stuff
Everything on this site, the photos, the text, the logo, belongs to us. Don't copy it without asking. Our name, Neurobland is a registered trademark, this means no other business is allowed to use it.
The sayings on our items are our own original, unique creations, the font and layout, and artwork for every single one of them. You cannot copy, screenshot, download or reuse our trademarked name, exact designs, or our exact design layouts to sell on your website or use for any business purposes without our written permission.
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5. Liability
If there is any problem, the most you will get is what you paid for your order. We're not responsible for anything indirect or unexpected that happens from using the site.
6. Updates
We might update these terms sometimes. If you keep using the site after that, you're agreeing to the new version.
7. Questions?
Get in touch through the contact details on our site. We're happy to help.
Can you give it back?
1. Made to order just for you
To cut down on waste and keep print quality high, everything we sell is custom made when you order it, right here in the UK. Because different items are printed in different places, if you order more than one thing, they may arrive separately.
Printing takes about 3-5 working days.
Please allow a little extra time for printing during busy periods.
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2. Posting
Once your order's printed, it's handed over to the postman or delivery man. If you buy different Items, it may arrive to you separately as different items might come from different suppliers. After that, it's out of our hands the postman has it, we can't control how long they take them to do what they need to do.
This may take a little extra time during busy periods.
3. Returns
Everything we make is printed just for you when you order it. Because of that, it's not covered by the usual 14 day cooling off rule that normal shop bought stuff has. That's also why we can't accept returns just because you changed your mind. Because the places that supply to us don’t accept returns, we can’t accept returns either as the suppliers won’t take them back of us. This means we cannot take them back from you for any reason. Please check the size guides before buying.
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4. Refunds and exchanges
If your item arrives damaged, broken or misprinted, you must email us within 48 hours of your delivery. Email us with a picture and explain the issue at hello@neurobland.shop Because we have to report any damages or faults to our suppliers quickly. We cannot sort any replacements or refunds if you wait longer than 2 days to tell us.
If the delivery man doesn't bring it you must wait 10 days after getting your dispatch email to tell us. You have to wait because the delivery companies don’t count it as lost straight away. we have to wait 10 days from the date its dispatched before we can say it’s lost and replace or refund it for you.​​​​​
We keep things private - Neurobland
Last updated: July 2026
So this is the part where we tell you what info we grab when you shop with us. We'll keep it as short as possible.
1. What we take
When you buy something, we need your name, email, shipping address, and billing address. That's the lot. We're not keeping data for fun - we just need to get your stuff to you.
2. Payments
We use Wix to deal with your card details. That means we literally never see your full card number. Wix keeps it safe at their end. You can read their privacy policy at wix.com/about/privacy if you want to know more.
3. Why we need your info
A few simple reasons: So we can ship your order to the right address. So we can email you order confirmations and tracking info. To send you email updates - but only if you said yes, and you can change your mind whenever.
4. Who else sees your data
Wix - because they process your payment. Our shipping company - they need your name and address to deliver your parcel. Our accessories suppliers Printify - when you order an accessory, they get you name and delivery address so they can post the item/s straight to you.
5. How long you keep the data
We keep your order info for as long as we need it for tax and accounting reasons, usually around 6 years, then it's deleted.
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6. Your rights
You can ask us what data we have on you, ask us to fix it, or ask us to delete it. Just send us an email at hello@neurobland.shop and we'll handle it. No hoops to jump through. If you're not happy with how we've handled your data, you can also complain to the ICO at ico.org.uk.
7.Cookies
Our site uses cookies, these are small files that help the site work properly, remember your preferences, and let us see how people use the site. When you first visit, you'll see a banner where you can choose which cookies you're happy with. You can change your mind anytime through your browser settings too.
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8. If we change this
If we update this policy, we'll put the new version here. If it's something major, we'll give you a heads up.
9. Any questions?
Email us at hello@neurobland.shop